Privacy policy

This policy explains how Qoraal Platform ("Qoraal", "we", "us") collects, uses and shares personal information when you use our website, applications and related services.

1. Information we collect

We collect the account and contact information you provide, including your name, email address and telephone number; content you submit, including notes, tasks, attachments and assistant messages; and your settings and preferences.

We also process account activity, message delivery records, device and connection information, and notification identifiers where relevant to the features you use. Information may come from you, your device, a sign-in service you select, or people who invite you to a group or assign work to you.

2. How we use information

We use information to create and authenticate accounts, store and display content, manage shared work, respond to assistant requests, deliver reminders and service communications, provide support, and maintain the security and operation of Qoraal.

Authorized personnel may access account information and stored content for support, troubleshooting, abuse prevention and reviewing the accuracy of the service. We do not sell personal information or use it for third-party advertising.

Where applicable law requires a legal basis, we process information as necessary to provide the service under our agreement with you, meet legal obligations, or pursue legitimate interests in operating, securing and improving the service. Where consent is required, we rely on that consent. Some features cannot operate without the information needed to provide them.

3. Service providers and disclosure

We use providers of hosting and storage, authentication, artificial intelligence, email, messaging and push notifications. These providers process the information needed for their functions. For example, an AI provider may receive your request and relevant notes or tasks, and a messaging provider may receive your contact details and message content.

Services you connect to Qoraal also process information under their own privacy terms. Our providers may process information outside your country, where data protection laws may differ. Contact us for information about the processing arrangements relevant to your account.

We may disclose information when required by law or when reasonably necessary to investigate misuse, protect people or the service, or establish, exercise or defend legal claims.

4. Shared content

When you share content or participate in a group, other participants may see that content, your account name and related activity. Work assigned through an organization may be accessible to that organization, including completion and message delivery information. Shared work may remain available to other participants after you leave a group or close your account.

5. Retention and deletion

We retain account information and stored content while your account remains active, unless you delete the content or request account deletion. Notes in the bin remain stored until the bin is emptied. Message delivery and operational records are retained to support delivery, investigate faults and maintain account security; retention depends on those purposes and any applicable legal requirements.

Recent assistant exchanges may be retained to maintain conversation context. Content saved as a note, task or preference remains part of your account until removed. Chat history stored on your device remains there until cleared. Deleting an account does not remove copies already received by other users or held independently by a connected service.

6. Your choices and rights

You can manage your content and preferences in Qoraal and download your data through Settings. You can request account deletion in Settings or follow the account deletion instructions. A group owner may need to transfer ownership or delete the group before closing an account.

You can manage messaging preferences in the service and notification permissions on your device. To stop WhatsApp messages, reply STOP. Essential account communications may still be needed when you request access or support.

Depending on applicable law, you may have rights to access, correct, delete or receive a copy of your personal information, restrict processing, or withdraw consent. You may also have the right to object to processing and to complain to a competent data protection authority. Send requests to privacy@qoraal.com. We may need to verify your identity before acting on a request.

7. Device storage and security

Qoraal uses browser and device storage to maintain sign-in, preferences and local app data. Hosting and security services may process technical information to operate the site and prevent abuse. We use access controls and encryption in transit to protect information. No method of transmission or storage is completely secure.

8. Children

Qoraal is not intended for children under 13. If you believe a child under 13 has provided personal information, contact us so we can investigate and arrange deletion where appropriate.

9. Changes and contact

We may update this policy and will show the revision date on this page. We will provide additional notice of material changes where required by applicable law.

Qoraal Platform, Mogadishu, Somalia. For privacy enquiries, contact privacy@qoraal.com.